Aerial Telecom Solutions Visiting Mangalmay Group of Institutions, Greater Noida
27 August 2019
About the company: With the aim of addressing the dynamic needs of telecommunication industry, experienced professionals, with a broad range of industry experience, founded Aerial Telecom Solutions Pvt. Ltd. in 2010. This extensive experience of Aerial Telecom’s founders has enabled the firm to broaden its operations exponentially within a short period of period and serve the Telecommunication industry and related sectors globally. Within a span of 4 years, Aerial Telecom has become an established telecom solution provider. The company has seen more than 200% growth year on year and its turnover for 2013-2014 was INR 187.6 million. Continuing this legacy, Aerial’s expected turnover for 2014-15 is INR 375.2 million. Aerial Telecom is an ISO 9001:2008 certified company. It also has OHSAS 18001:2007 certification, which determines the international standards for Occupational Health and Safety Management system. Aerial Telecom was awarded this prestigious certificate by Absolute Quality Certifications Private Limited accredited by JASANZ.
Eligibility : B.TECH (CSE, IT , ECE & EN)
Batch: 2019 - 2020 pass out
Designation: Technical Complaint Resolution Executive
Responsibilities :
- To resolute technical Querries to the customers.
- Technical solutions to customers e.g. respond to enquiries – over the phone.
- Communication skills including conflict resolution and friendly manner.
- Resolve product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem, Selecting and explaining the best solution to solve the problem.
- Maintain details by processing customer adjustments.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Resolve customer complaints via phone, email, mail or social media.
- Use telephones to reach out to customers and verify account information.
- Working Hours will be in Rotational Shifts.
Required skills:
- Candidate should have zeal to work and confidence to grow.
- Team orientated approach.
- Should be having analytical skills and attention to understand the concern.
- Must knowledge of Computer Skills / excel.
- Should be strong in regional language.
- Good command on English and Hindi is compulsory.
Location: Sec 63, Noida
Package: 15k in hand per month ( As per industry norms )
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